Purpose – The aims of this paper are: to investigate the perceptions held by police (insiders) and community member (outsiders) of the recruitment and retention of culturally and linguistically diverse employees of Victoria Police; and, to develop a model that can assist in future recruitment...

Purpose – The purpose of this paper is to explore the relationship between demographics and an employee's understanding of and support for the recruitment of culturally and linguistically diverse (CALD) groups in a policing context. Design / methodology / approach – A multi‐method research...

Purpose: The purpose of this paper is to systematically investigate the patient flow and waiting time problems in hospital emergency departments (EDs) from an integrated voice of customer (VOC) and voice of process (VOP) perspective and to propose a new lean framework for ED process....