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Sustaining service excellence in the insurance industry : a Kenyan perspective
Marwa, Simmy M.; Rand, Graham K.; Kay Hooi Keoy; Koh, Lenny - In: International journal of value chain management : IJVCM 3 (2009) 3, pp. 288-301
Persistent link: https://www.econbiz.de/10003907686
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Is excellence an elusive dream for East African business schools?
Marwa, Simmy M.; Kay Hooi Keoy; Koh, Lenny - In: International journal of enterprise network management 3 (2009) 2, pp. 93-111
Persistent link: https://www.econbiz.de/10003914421
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Is excellence an elusive dream for East African business schools?
Marwa, Simmy M.; Kay Hooi Keoy; Koh, S. C. Lenny - In: International journal of enterprise network management 3 (2009) 2, pp. 93-111
Persistent link: https://www.econbiz.de/10009878352