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~person:"Kay Hooi Keoy"
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Dienstleistungsmanagement
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Dienstleistungsqualität
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Insurance
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Kenia
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Kay Hooi Keoy
Rand, Graham K.
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International journal of value chain management : IJVCM
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Sustaining service excellence in the insurance industry : a Kenyan perspective
Marwa, Simmy M.
;
Rand, Graham K.
;
Kay Hooi Keoy
;
Koh, Lenny
- In:
International journal of value chain management : IJVCM
3
(
2009
)
3
,
pp. 288-301
Persistent link: https://www.econbiz.de/10003907686
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