Zain, Z.M.; Dale, B.G.; Kehoe, D.F. - In: The TQM Magazine 13 (2001) 2, pp. 129-137
Uses the three quality dimensions of: systems; tools and techniques; and people, analyses the contribution of UK writers to the development of the body of knowledge known as total quality management (TQM). From examination of a range of source material (e.g. books, papers, postgraduate theses,...