Oesterle, Severin; Jöhnk, Jan; Keller, Robert; Urbach, Nils - In: Business research 13 (2020) 3, pp. 1451-1489
Traditional ways of managing information technology (IT) service providers are no longer applicable as companies use more and more services provisioned in the cloud. Therefore, organizations are looking for new ways to manage their relationship with cloud providers. The shift from...
