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Customer-orientated six sigma in call centre performance measurement
McAdam, Rodney; Davies, John; Keogh, Bill; Finnegan, Anthony - In: International journal of quality & reliability management 26 (2009) 6, pp. 516-545
Persistent link: https://www.econbiz.de/10009525865
Cover Image
Customer-orientated Six Sigma in call centre performance measurement
Mcadam, Rodney; Davies, John; Keogh, Bill; Finnegan, Anthony - In: International journal of quality & reliability management 26 (2009) 6-7, pp. 516-545
Persistent link: https://www.econbiz.de/10008326460
Cover Image
Customer-orientated Six Sigma in call centre performance measurement
Mcadam, Rodney; Davies, John; Keogh, Bill; Finnegan, Anthony - In: International journal of quality & reliability management 26 (2009) 6, pp. 516-545
Persistent link: https://www.econbiz.de/10008272461