It is difficult for large and geographically dispersed organisations to manage personal knowledge for easy discovery and sharing, especially in the areas of identification, indexing and codification of the knowledge held in people’s heads and the cultural issues of discovery, mutual trust and...

Purpose – To learn to avoid pitfalls there is need to accept and understand failures. This anonymous case study aims to report a major organisational failure due to the absence of effective knowledge management, where both the reasons for, and organisational consequences of, the failure are...

Complex engineered products are all knowledge intensive. It is crucial for suppliers and operators of such “fleets” of equipment to manage and minimise product costs and risks. Many schedule delays, cost overruns, accidents, excessive operating costs, and premature product failures result...