The objective of this article is to address heteroscedasticity in the stochastic frontier cost function using aggregated data and verify it using a Monte Carlo study. We find that when the translog form of a stochastic frontier cost function with aggregated data is estimated, all explanatory...

This research forecasts peak call volume to allow a centralized call center to minimize staffing costs. A Gaussian copula is used to capture the dependence among nonnormal distributions. Peak call volume can be easily and more accurately predicted using the marginal probability distribution with...