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Do emotions play a mediating role in the relationship between owner leadership styles and manager customer orientation, and performance in service environment?
Lee, Yong-ki; Kim, Young; Son, Moon Hyun; Lee, Doo-jin - In: International journal of hospitality management 30 (2011) 4, pp. 942-952
Persistent link: https://www.econbiz.de/10009242075
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Relational bonding strategies in the franchise industry : the moderating role of duration of the relationship
Lee, Yong-ki; Kim, Young; Kim, Min-Seong; Lee, Jae-Han; … - In: The journal of business & industrial marketing 30 (2015) 7, pp. 830-841
Persistent link: https://www.econbiz.de/10011422413
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Getting the right payoff from customer penalty fees
Tax, Stephen S.; Kim, Young; Nair, Sudhir - In: Business horizons 56 (2013) 3, pp. 377-386
Persistent link: https://www.econbiz.de/10009757915
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Why does franchisor social responsibility really matter?
Lee, Yong-Ki; Nor, YongSook; Choi, Juwon; Kim, Young; … - In: International journal of hospitality management 53 (2016), pp. 49-58
Persistent link: https://www.econbiz.de/10011443003
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The impact of a mega event on visitors' attitude toward hosting destination : using trust transfer theory
Lee, Yong-ki; Kim, Young; Lee, Choong-Ki; Kim, Soon-ho - In: Journal of travel and tourism marketing 31 (2014) 3/4, pp. 507-521
Persistent link: https://www.econbiz.de/10010395941
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Antecedents and interrelationships of three types of pro-environmental behavior
Lee, Yong-ki; Kim, Young; Kim, Min-Seong; Choi, Jeang-gu - In: Journal of business research : JBR 67 (2014) 10, pp. 2097-2105
Persistent link: https://www.econbiz.de/10010400112
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The impact of CSR on relationship quality and relationship outcomes : a perspective of service employees
Lee, Yong-ki; Kim, Young; Lee, Kyung Hee; Li, Dong-xin - In: International journal of hospitality management 31 (2012) 3, pp. 745-756
Persistent link: https://www.econbiz.de/10009544313
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When social media met commerce : a model of perceived customer value in group-buying
Lee, Yong-Ki; Kim, Young; Chung, Namho; Ahn, Kwanghoon; … - In: The journal of services marketing 30 (2016) 4, pp. 398-410
Persistent link: https://www.econbiz.de/10011615461
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Mass customization in food services
Hwang, Jaewon; Kim, Young; Lee, Yong-Ki - In: International journal of hospitality management 93 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012436022