Vallespir, Bruno; Kleinhans, Stephane; Doumeingts, Guy - In: International Journal of Business Performance Management 1 (1999) 2, pp. 219-229
Benchmarking of industrial business processes is based on the comparison of performances reached. However, benchmarking should also allow the understanding of how each process attains these performances. To this end, modelling techniques can be very useful. For this purpose, we have developed...