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Operations management : meeting customers' demands
Knod, Edward M.; Schonberger, Richard - 2001 - 7. ed
Persistent link: https://www.econbiz.de/10001505242
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Synchroservice! : The innovative way to build a dynasty of customers
Schonberger, Richard; Knod, Edward M. - 1994
Persistent link: https://www.econbiz.de/10004247439
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Operations management : improving customer service
Schonberger, Richard; Knod, Edward M. - 1991 - 4. ed.
Persistent link: https://www.econbiz.de/10004113135
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Operations management : meeting customers' demands
Knod, Edward M. - 2001 - 7. ed., internat. ed.
Persistent link: https://www.econbiz.de/10004765379