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Innovative Logistikdienstleistungen : Vor- und Nachteile der Kontraktlogistik

Kersten, Wolfgang; Koch, Jan; Hohrath, Philipp - In: Produkt- und Prozessinnovationen in …, (pp. 55-70). 2008

Persistent link: https://www.econbiz.de/10003713472

Logistics services : theoretical and empirical findings on quality perceptions

Kersten, Wolfgang; Koch, Jan - In: Global logistics management : sustainability, quality, risks, (pp. 239-258). 2008

Persistent link: https://www.econbiz.de/10003754500

Development and implementation of a six sigma readiness model in the food industry

Kersten, Wolfgang; Garcia-Lopez, Gabriela; Koch, Jan - In: Global logistics management : sustainability, quality, risks, (pp. 455-473). 2008

Persistent link: https://www.econbiz.de/10003754537

The effect of quality management on the service quality and business success of logistics service providers

Kersten, Wolfgang; Koch, Jan - In: International journal of quality & reliability management 27 (2010) 2, pp. 185-200

Persistent link: https://www.econbiz.de/10003968918

Innovative logistics services : advantage and disadvantages of outsourcing complex service bundles

Kersten, Wolfgang; Hohrath, Philipp; Koch, Jan - In: Key factors for successful logistics : services, …, (pp. 37-50). 2007

Persistent link: https://www.econbiz.de/10003598762

Qualitätsmessung in der Logistikdienstleistung

Kersten, Wolfgang; Koch, Jan - In: Weiterentwicklung der Produktion : Tagungsband der …, (pp. 95-116). 2009

Persistent link: https://www.econbiz.de/10003874082

Outsourcing von Logistikleistungen in Produktionsunternehmen : eine vergleichende Analyse im Ostseeraum

Kersten, Wolfgang; Schröder, Meike; Singer, Carolin; … - In: Spektrum des Produktions- und Innovationsmanagements : …, (pp. 89-96). 2008

Persistent link: https://www.econbiz.de/10003736874

The effect of quality management on the service quality and business success of logistics service providers

Kersten, Wolfgang; Koch, Jan - In: International journal of quality & reliability management 27 (2010) 2, pp. 185-201

Persistent link: https://www.econbiz.de/10008370254

The effect of quality management on the service quality and business success of logistics service providers

Kersten, Wolfgang; Koch, Jan - In: International Journal of Quality & Reliability Management 27 (2010) 2, pp. 185-200

Purpose – The purpose of the paper is to analyse empirically the causal relationships between quality management, service quality and business success in German logistics companies. Design/methodology/approach – The paper develops a measurement instrument of logistics service quality by...

Persistent link: https://www.econbiz.de/10014800573