The purpose of this study is to identify key capabilities in knowledge-intensive service business. Current service research lacks evidence on this topic, since knowledge-intensive services constitute a very heterogeneous group, making the identification of key capabilities challenging. To bridge...

In the post-acquisition integration process, organizations need to transfer different types of knowledge from one organization to another in order to align their operational routines, practices and culture. Our aim is to identify the critical factors that relate to knowledge transfer in terms of...