Ritala, Paavo; Hyötylä, Maarit; Blomqvist, Kirsimarja; … - In: The Service Industries Journal 33 (2013) 5, pp. 486-500
The purpose of this study is to identify key capabilities in knowledge-intensive service business. Current service research lacks evidence on this topic, since knowledge-intensive services constitute a very heterogeneous group, making the identification of key capabilities challenging. To bridge...