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~person:"Krishnan, M.S."
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Krishnan, M.S.
Fornell, Claes
67
Mithas, Sunil
17
Anderson, Eugene W.
9
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8
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7
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Krishnan, Mayuram S.
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Customer Satisfaction and Stock Prices: High Returns, Low Risk
Fornell, Claes
;
Mithas, Sunil
;
Morgeson, Forrest V.
; …
- In:
Journal of marketing
70
(
2006
)
1
,
pp. 3-14
Persistent link: https://www.econbiz.de/10005918558
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2
Why Do Customer Relationship Management Applications Affect Customer Satisfaction?
Mithas, Sunil
;
Krishnan, M.S.
;
Fornell, Claes
- In:
Journal of marketing
69
(
2005
)
4
,
pp. 201-209
Persistent link: https://www.econbiz.de/10005920853
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