Disasters are, by their nature, very complex phenomena. Their modelling using a systematic and logical methodology can help us identify their root causes and may facilitate in allocating appropriate resources to prevent such situations. Although techniques exist to model such phenomena, a single...

Purpose: Regular surveys by the Malta Hotels & Restaurants Association indicate a substantial improvement in the financial performance of five-star hotels in Malta in recent years. Therefore, the purpose of this paper is to investigate if this positive performance is primarily due to customer...