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~person:"Larivière, Bart"
~subject:"Service recovery"
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Service recovery
Beziehungsmarketing
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Relationship marketing
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Customer satisfaction
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Kundenzufriedenheit
9
Consumer behaviour
8
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Dienstleistungsqualität
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Larivière, Bart
Van Vaerenbergh, Yves
4
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Managing service quality : MSQ ; an international journal
2
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ECONIS (ZBW)
2
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Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
Saved in:
2
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
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