Interest in employee empowerment in hospitality operations is largely concerned with the improvement of customer … service quality. Specifically, it is intended that through empowerment employees will be more committed to successful service … of the various initiatives under the name of empowerment reveals a variety of managerial meanings and motives for …

that empowerment is personal and individual, and that changes to working arrangements which claim to be empowering need to …

Suggestions for improvements in service quality in hospitality operations frequently advocate the use of empowerment as … distinguish those initiatives labelled empowerment and those which are empowering. At root, empowerment should develop a sense of …, employees are managed through a cluster of approaches which are defined as “empowerment through involvement”. That is, they …

management which ensure greater employee involvement and empowerment. Harvester Restaurants is an organization which has made … attempts to address some of these issues through the empowerment of employees in the group′s restaurants.  …

Employee empowerment is said to benefit all organisations. The fast moving global economy requires that organisations … empowerment, resulting in empowerment being introduced in different service organisations in different ways, and presenting … to be developed which goes beyond the more simplistic claims which tend to discuss empowerment as that which is labelled …