Demand forecasting is a crucial aspect of the planning process in supply-chain companies. The most common approach to forecasting demand in these companies involves the use of a computerized forecasting system to produce initial forecasts and the subsequent judgmental adjustment of these...

Restrictiveness and guidance have been proposed as methods for improving the performance of users of support systems. In many companies computerized support systems are used in demand forecasting enabling interventions based on management judgment to be applied to statistical forecasts. However,...

The paper reports a study of the impact on user satisfaction and forecast accuracy of user involvement in the design of a forecasting decision support system (FDSS). Two versions of an FDSS were tested via a laboratory study. Version 1, allowed the user control over all aspects of the system...