Explanation facilities are considered essential in facilitating user interaction with knowledge-based systems (KBS). Research on explanation provision and the impact on KBS users has shown that the domain expertise affects the type of explanations selected by the user and the basis for seeking...

Businesses have invested tremendous resources into intelligent decision aid development. A good match between user and aid may improve the expert decision-maker's decision quality. However, novices may be prone to poorer decision-making if intelligent decision aids are more expert than the user....