This study investigates auditors' reactions to a new audit support system that was designed by a Big-4 firm as a response to a stricter regulatory regime. The system's features guide audit teams to comply with the firm's methodology and auditing standards. Understanding auditors' reactions is...

Explanation facilities are considered essential in facilitating user interaction with knowledge-based systems (KBS). Research on explanation provision and the impact on KBS users has shown that the domain expertise affects the type of explanations selected by the user and the basis for seeking...