Nowadays, e-services technology has demonstrated a pervasive character in the modern tourism industry. e-Services implemented by the tourism industry, e.g. e-tourism, appeared to produce significant cost reductions and market efficiencies. Since online services are continuously accessible, time...

The ISAAC project has generated a wealth of new insights on cultural tourism. Particular attention has been paid to the strategic and operational importance of e-services in various European cities. The present paper brings together empirical insights from two angles, viz the supply and demand...