Purpose – The principal aim of this study is to determine the impact of market orientation (MO) and implementation of total quality management (TQM) on organizational performance of SMEs. Design/methodology/approach – Based on theoretical considerations, a model is proposed linking the MO...

Purpose – The purpose of this study is to determine the underlying dimensions of supply chain management (SCM) practices and to empirically test a framework identifying the relationships among SCM practices, operational performance and SCM‐related organizational performance with special...

Purpose – This paper aims to propose a new approach called “analytical hierarchy process weighted fuzzy linear programming model (AHP‐FLP)” for supplier selection. Design/methodology/approach – A hybrid method of supplier selection, AHP‐FLP is applied to a real industry case. The...

The bullwhip effect represents the information distortion in customer demand between orders to supplier and sales to the buyer. Demand forecasting is one of the main causes of the bullwhip effect. The purpose of this study is to analyze the impact of exponential smoothing forecasts on the...