The current status of studies of online shopping attitudes and behavior is investigated through an analysis of 35 empirical articles found in nine primary Information Systems (IS) journals and three major IS conference proceedings. A taxonomy is developed based on our analysis. A conceptual...

Most IT evaluation and usage studies emphasize cognition or high-order affective reactions that come from more deliberate cognitive processing. A primitive concept, perceived affective quality (PAQ) of IT, has not yet attracted much attention. PAQ refers to an individual' s perception of IT' s...

Agarwal and Karahanna (2000) suggested that holistic user experiences with IT contribute to users’ evaluation of and reaction to using the technology. They proposed and empirically tested a construct named cognitive absorption that has preceding effects on important user technology acceptance...

This study investigates the impacts of affective evaluations of IT on IT use decisions. We propose two object-based affective evaluation constructs: perception of an IT’s capability to induce positive affect (PC-PA) and perception of the IT’s capability to induce negative affect (PC-NA). A...

Affect, a term that encompasses mood, emotions, and feelings, is a fundamental aspect of human beings, one that influences reflex, perception, cognition, and behavior [5, 6]. Studies in organizational behavior, marketing, and management have confirmed the strong impact of affect on job...

Electronic commerce Customer Relationship Management (e-CRM) has emerged to be a fundamental research area as business-to-customer (B2C) e-commerce is growing at a phenomenal rate. Among the many issues e-CRM concerns, one question is often asked, “what makes customers shop online?” Rich...