Purpose - The purpose of this paper is to: determine which criteria of the car insurance brokers' web sites are important or unimportant; establish how well those criteria are presented on the car insurance brokers' web sites; and find out whether the consumer's final decision to purchase the...

A framework for a hybrid intelligent support system is proposed, on the basis of a discussion of the main problems of current computer-based support systems and the roles for computer-based systems in developing marketing strategy. The objectives of the framework are: to integrate the strengths...

A hybrid approach that combines human judgment, analytic hierarch process (AHP), simulation and a fuzzy expert system for formulating marketing strategies and related Internet strategies is proposed and evaluated in the paper. Within this approach, AHP is utilised to perform pairwise comparisons...