Airlines commonly experience the problem that the sum of freight forwarders’ orders exceeds the airline's fixed capacity for hot-selling routes, while the orders are usually 50 percent for underutilized routes. Airlines cannot dynamically change flights to address the imbalance, since they...

Although supplier selection in multi-service outsourcing is a very important decision problem, research concerning this issue is still relatively scarce. This paper proposes a decision method for selecting a pool of suppliers for the provision of different service process/product elements. It...