Sabihaini; Liestyana, Yuli; Astuti, Widhy Tri; Muhammad … - In: Pakistan journal of commerce and social sciences 4 (2010) 1, pp. 1-21
Babbar’s study (1995) on the application of total quality management (TQM) to educational instruction in US universities has provided the idea for the current experimental study. The purpose of this study is to analyze the effectiveness of TQM implementation in Indonesian higher education...
