This paper presents findings about the use of ICT and e-business in the steel industry as well as related impacts and policy implications. The study was carried out in the framework of the Sectoral e-Business Watch, a service to the European Commission’s DG Enterprise and Industry. In the...

Introducing and extending electronic Customer Relationship Management (e-CRM) practices in selected European enterprises had a considerable impact on work content and skill requirements but not on employment levels. While most companies stated that they created new jobs in the course of...