Drawing on cognitive rumination theories and conceptualizing customer service interaction as a goal attainment situation for service employees, the current study examined employee rumination about negative service encounters as an intermediate cognitive process that explains the within-person...

The current study examined the effect of employees' perceived overqualification on counterproductive work behaviors (CWBs). Building on person-job fit theory and prior research on such organizational phenomena, we conceptualized overqualification as a type of poor person-job fit. Drawing on the...

In the current study, we conducted daily telephone interviews with a sample of Chinese workers (N=57) for 5 weeks to examine relationships between daily work-family conflict and alcohol use. Drawn from the tension reduction theory and the stressor-vulnerability model, daily work-family conflict...