Purpose The purpose of this paper is to provide an overview of the evolution of service supply chain management from a behavioural operations perspective, pointing out future research directions for scholars. Design/methodology/approach This study searched five databases for relevant literature...

Purpose: The purpose of this paper is to analyze the influencing factors of new logistics service product design (NLSPD) in China to establish a theoretical framework for the future development of the logistics industry. Design/methodology/approach: The paper adopts the multi-case study method...

Purpose: This study explores the influencing factors on organizational efficiency of the smart logistics ecological chain, and designs the corresponding theoretical framework to guide the practice of enterprises Design/methodology/approach: A multi-case study method is adopted in this study. It...