This paper presents a hybrid model to conducting performance measurements for Internet banking by using data envelopment analysis (DEA) and axiomatic fuzzy set (AFS) clustering. For each bank, DEA is applied to select a best combination by computing an aggregated efficiency score based on...

In this paper, first the axiomatic fuzzy set (AFS) clustering method [X.D. Liu, W. Wang, T.Y. Chai, The fuzzy clustering analysis based on AFS theory, IEEE Transactions on Systems, Man and Cybernetics Part B 35 (5) (2005) 1013-1027] is investigated further by improving the algorithm to be more...