Liu, Xiaohong; Zeng, Xianyi; Xu, Yang; Koehl, Ludovic - In: Mathematics and Computers in Simulation (MATCOM) 77 (2008) 5, pp. 512-521
Customer satisfaction index (CSI) is an important concept for evaluating the quality of service in e-commerce. It permits to evaluate the validity of an e-commerce operation from the point of view of consumers. In this paper, we present a model of CSI in e-commerce using fuzzy techniques and...
