Liu, Yuqing; Henseler, Jörg; Liu, Yide - In: Digital business 2 (2022) 2, pp. 1-10
Smart hospitality has become an attractive project in tourism. Extant research has studied smart technology as a contingency but has neglected to conceptualize smartness and investigate its consequences. This study conceptualizes and operationalizes smart hospitality and explores the...
