This book presents a comparative international analysis of the impact new technology and, more specifically, information technology is having on the most rapidly growing area of economic activity, the service sector. Based on a five year research programme of 39 organizations in Europe, USA and...

This paper develops modes of analysis for three major issues in the study of trade unions as organizations. These are, first, their distinctiveness as a discrete type of organization; secondly, the nature of their membership attachment; and thirdly, their twin rationales of representation and...