This paper presents some significant empirical findings about the role of switching cost and alternative attractiveness in developing the long-term relationship between the client and the service-provider in personal financial planning services. Considering switching costs and alternative...

The Australian pharmaceutical industry is an important and vibrant part of the National economy and has features that distinguish it from other industries such as advertising restrictions, government subsidies, stringent government and industry regulations and the decision maker not necessarily...

B2B e-marketplaces leverage the internet?s capabilities to efficiently connect buyers and sellers, resulting in lower transactional costs and improved communications. Academic research into the effect of e-marketplaces on the buying decision is limited. This case study used an adapted version of...

Cross-case analysis is a qualitative methodology widely used in social science. However, systematic and rigorous analysis techniques that consistently produce objective and reliable findings need to be identified. This paper adapts Porter?s Strategic Group Mapping principles to form an analysis...

In March 2006 the Full Bench of the Industrial Relations Commission of New South Wales utilised that state?s equal remuneration principle to address the gender undervaluation of childcare work. In doing so the Full Bench explicitly rejected employer arguments that increased rates of pay for...

According to the Howard government and some 'small business' organisations, the changes made to Australian industrial relations arrangements by the 2005 'Work Choices' Act will be of particular importance to small and medium sized establishments (SMEs). Specifically, the dilution of the...

Academic and other research has consistently shown that the work of child care workers has historically been undervalued due to its feminised nature, its charitable origins and a low rate of unionisation. However employer submissions to wage fixing tribunals have both challenged a higher...

Since the 1970s Australia has been one of the few countries that has progressively advanced the concept of gender pay equity. This achievement has largely been due the centralised, industrial tribunal-based, wage fixing system. The wage rates created by industrial tribunals have been able to...

The combination of the flow-on effect of the 1972 federal wage fixing principle to State tribunals and State government's passing legislation to implement the International Labour Organization's (ILO) 1951 Convention No. 100 Concerning Equal Remuneration for Men and Women Workers for Work of...

With the increasing interest in business relationship issues, relationship value has emerged as an important aspect. What makes a business relationship valuable for the standpoint of the customer has become critical for supplier. The present paper reviews the alternative conceptualizations and...