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Customer service
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Dienstleistungsqualität
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Hotel industry
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Lyu, Yijing
Zhou, Xing
62
Ronen, Tavy
38
Kedia, Simi
9
Ronen, Joshua
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Ma, Jianfeng
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Zhang, Xu
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Zhou, Mi
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Hotchkiss, Edith S.
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Nam, Seunghan
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Elayan, Fayez A.
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Fan, Lele
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George, Thomas J.
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Cornell hospitality quarterly : CQ
1
International journal of contemporary hospitality management
1
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ECONIS (ZBW)
2
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The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
2
The impact of high-commitment HR practices on hotel employees' proactive customer service performance
Chen, Mengyuan
;
Lyu, Yijing
;
Li, Yan
;
Zhou, Xing
;
Li, Weiwen
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
1
,
pp. 94-107
Persistent link: https://www.econbiz.de/10011638667
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