Bakery is one of the primary sources of income from the entrepreneurs that serves various products and directly sells to the customers. Quality service and the product are part of the business that conceptualize the customers' perceived expectations. However, the COVID–19 pandemic has brought...

This study focuses on the milk tea craze that has first arrived in the country in 2010. This study aims to narrate the existing contexts of the COVID-19 crisis on small milk tea business owners in terms of the challenges they face amidst this pandemic. Using a qualitative approach, the...

This study aims to evaluate the productivity, the advantages and disadvantages of work-from-home employees which are based on their actual experiences during the COVID-19 pandemic. The mixed-method approach utilizes a descriptive research design and survey questionnaire to gather data from 120...