Malik, Ashish; Ngo, Liem Viet; Kingshott, Russel P.J. - In: Journal of Services Marketing 32 (2018) 5, pp. 629-642
Purpose: This exploratory study aims to analyse the influence of organisational resources and capabilities on relationship quality and firm performance in the context of high-technology offshore outsourcing service vendors. Design/methodology/approach: Using a qualitative case study design,...