This paper examines the relationship between workplace organisation and innovation in small and medium-sized enterprises (SMEs). It uses data for 30 countries, drawn from the European Company Survey, the OECD Programme for International Assessment of Adult Competencies and the Community...

Ombudsmen in OECD countries have a tradition which dates back to the 1960s. However, the establishment of SME-dedicated ombudsmen is a more recent trend which has developed along three main models: redress model; clearing house model; and advocacy model. Countries interested in introducing an...