Zaccomer, Gian Pietro; Marton, Elena - In: RIVISTA DI ECONOMIA E STATISTICA DEL TERRITORIO 2009/3 (2009) 3, pp. 76-99
<em>The Customer Satisfaction Survey for a Chamber of Commerce: A Case Study for a Different Perspective of Analysis</em> - The present paper aims at analysing the Customer Satisfaction Survey (CSS) dataset of an Italian Chamber of Commerce. This dataset has been collected in years 2006-2007 and...
