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~person:"Mattila, Anna S."
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Consumer behaviour
97
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97
Dienstleistungsqualität
39
Service quality
39
Beziehungsmarketing
33
Customer satisfaction
33
Kundenzufriedenheit
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Mattila, Anna S.
Zimmermann, Klaus F.
186
Han, Heesup
127
Belk, Russell W.
113
Grunert, Klaus G.
101
Grewal, Dhruv
98
Bauer, Hans H.
97
Zenou, Yves
95
Gang, Ira N.
93
Huber, Frank
92
Phau, Ian
87
Epstein, Gil S.
85
Lusk, Jayson L.
85
Usman, Osly
83
Wiedmann, Klaus-Peter
83
Sheth, Jagdish N.
81
Swoboda, Bernhard
81
Gierl, Heribert
79
Herrmann, Andreas
79
Bruhn, Manfred
78
Constant, Amelie
77
Dwivedi, Yogesh Kumar
76
Khare, Arpita
76
Siciliani, Luigi
76
Kahanec, Martin
74
Foxall, Gordon R.
72
Verhoef, Peter C.
71
Loureiro, Sandra Maria Correia
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Nayga, Rodolfo M.
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Fairlie, Robert W.
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Bagozzi, Richard P.
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Agarwal, Sumit
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Stavins, Joanna
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Paul, Justin
64
Rudolph, Thomas
64
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64
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International journal of hospitality management
31
Journal of business research : JBR
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
The journal of services marketing
7
Journal of hospitality marketing & management
6
Cornell hospitality quarterly : CQ
5
The Cornell hospitality quarterly
5
International journal of contemporary hospitality management
4
Journal of service management
4
Journal of travel and tourism marketing
4
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2
Journal of revenue and pricing management
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Journal of service research : JSR
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Services marketing quarterly
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European journal of marketing
1
Handbook of hospitality marketing management
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International journal of retail & distribution management
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1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
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Journal of global marketing
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Journal of international consumer marketing
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1
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ECONIS (ZBW)
112
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1
A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong
;
Han, Rachel
;
Mattila, Anna S.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
Saved in:
2
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
3
Consumer response to authentic-language versus English-language menu labeling in ethnic dining
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
2
,
pp. 125-134
Persistent link: https://www.econbiz.de/10011865490
Saved in:
4
Ethnic restaurants : bringing uniqueness to the table through handwriting
Chen, Feier
;
Liu, Qing
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
63
(
2022
)
4
,
pp. 465-478
Persistent link: https://www.econbiz.de/10013387220
Saved in:
5
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
6
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
7
Why do we buy luxury experiences? : measuring value perceptions of luxury hospitality services
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1848-1867
Persistent link: https://www.econbiz.de/10011624179
Saved in:
8
Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei
;
Wu, Luorong
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
Saved in:
9
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
10
Silent voices : nonbehavioral reactions to service failures
Ro, Heejung
;
Mattila, Anna S.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
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