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~person:"Mattila, Anna S."
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Analysis of Consumers' Percept...
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Consumer behaviour
105
Konsumentenverhalten
98
Beziehungsmarketing
29
Relationship marketing
29
Customer satisfaction
26
Dienstleistungsqualität
24
Kundenzufriedenheit
24
Service quality
24
Corporate social responsibility
18
Beschwerdemanagement
17
Complaint management
17
Corporate Social Responsibility
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Gastronomie
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Restaurant industry
16
Emotion
13
Hotel industry
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Hotellerie
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research-article
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105
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Mattila, Anna S.
Han, Heesup
119
Belk, Russell W.
114
Grunert, Klaus G.
101
Phau, Ian
101
Gupta, Rangan
100
Caporale, Guglielmo Maria
97
Huber, Frank
95
Lusk, Jayson L.
85
Herrmann, Andreas
84
Foxall, Gordon R.
82
Bauer, Hans H.
81
Agarwal, Sumit
80
Gierl, Heribert
80
Wiedmann, Klaus-Peter
79
Khare, Arpita
78
Heckman, James J.
77
Sheth, Jagdish N.
77
Belke, Ansgar
76
Usman, Osly
76
Grewal, Dhruv
72
Nayga, Rodolfo M.
72
Bagozzi, Richard P.
69
Stavins, Joanna
69
Dwivedi, Yogesh Kumar
68
Loureiro, Sandra Maria Correia
68
Septianto, Felix
68
Laroche, Michel
65
Paul, Justin
65
Lechner, Michael
63
Wansink, Brian
63
Bruwer, Johan
61
Imbens, Guido
60
Jang, Soocheong
58
Tiwari, Aviral Kumar
58
Narayan, Paresh Kumar
57
Odhiambo, Nicholas M.
57
Walsh, Gianfranco
57
Friedman, Benjamin M.
56
Janssen, Maarten C. W.
56
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International journal of hospitality management
25
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
The journal of services marketing
7
Journal of Services Marketing
6
Cornell hospitality quarterly : CQ
5
Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
4
Journal of service management
4
The Cornell hospitality quarterly
4
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Journal of travel and tourism marketing
2
Services marketing quarterly
2
European journal of marketing
1
International journal of revenue management : IJRM
1
Journal of Service Management
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of marketing theory and practice
1
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Marketing intelligence & planning
1
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Tourism management : research, policies, practice
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ECONIS (ZBW)
98
Other ZBW resources
7
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1
Perceived fairness of price differences across channels : the moderating role of price frame and norm perceptions
Choi, Sunmee
;
Mattila, Anna S.
- In:
Journal of marketing theory and practice
17
(
2009
)
1
,
pp. 37-47
Persistent link: https://www.econbiz.de/10003793483
Saved in:
2
Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
2
,
pp. 247-268
Persistent link: https://www.econbiz.de/10003978775
Saved in:
3
Organizational learning from customer feedback received by service employees : a social capital perspective
Wirtz, Jochen
;
Tambyah, Siok Kuan
;
Mattila, Anna S.
- In:
Journal of service management
21
(
2010
)
3
,
pp. 363-387
Persistent link: https://www.econbiz.de/10003993797
Saved in:
4
The impact of mood states and surprise cues on satisfaction
Kim, Kyungmin
;
Mattila, Anna S.
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 432-436
Persistent link: https://www.econbiz.de/10003983146
Saved in:
5
Time styles and waiting in crowded service environments
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of travel and tourism marketing
29
(
2012
)
3/4
,
pp. 327-334
Persistent link: https://www.econbiz.de/10009571560
Saved in:
6
Other consumers in service encounters : a script theoretical perspective
Miao, Li
;
Mattila, Anna S.
;
Mount, Dan
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
Saved in:
7
Silent voices : nonbehavioral reactions to service failures
Ro, Heejung
;
Mattila, Anna S.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
Saved in:
8
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
9
Revenue management in the context of movie theaters : is it fair?
Choi, Choongbeom
;
Jeong, Miyoung
;
Mattila, Anna S.
- In:
Journal of revenue and pricing management
14
(
2015
)
2
,
pp. 72-83
Persistent link: https://www.econbiz.de/10011309183
Saved in:
10
How does social distance impact customers' complaint intentions? : a cross-cultural examination
Fan, Alei
;
Mattila, Anna S.
;
Zhao, Xinyuan
- In:
International journal of hospitality management
47
(
2015
),
pp. 25-34
Persistent link: https://www.econbiz.de/10011312551
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