Trust is described as an elusive concept, difficult to describe, understand, and therefore manage. The Trust in Construction project undertook five exploratory case studies in order to understand how trust is formed and the impact this has on project performance. The authors propose a model of...

• Trust is described as an elusive concept (Gambetta 1988), difficult to describe, understand and, therefore, manage. The Trust in Construction project undertook 6 exploratory case studies, of which 4 are presented in this paper, in order to understand how trust is formed, and the impact this...