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Customer Service Behaviours in Korea and Implications for Training: Lessons from an Exploratory Critical Incidents Study of Customer and Employee Service Encounters

Kim, Namhee; Mclean, Gary N. - In: Asia Pacific Business Review 13 (2007) 1, pp. 1-20

This research was conducted primarily to identify favourable and unfavourable service behaviours in Korea through interviews with service employees, using the critical incident technique. The findings of this study provided basic information about premier customer service from Korean employees'...

Persistent link: https://www.econbiz.de/10010619657

HRDQ: The early years

Mclean, Gary N. - In: Human resource development quarterly 20 (2009) 1, pp. 7-10

Persistent link: https://www.econbiz.de/10008230163

Strategic HRD practices as key factors in organizational learning

Tseng, Chien-Chi; Mclean, Gary N. - In: Journal of European industrial training 32 (2008) 6, pp. 418-432

Persistent link: https://www.econbiz.de/10008085460

Organizational learning as an organization development intervention in six high-technology firms in Taiwan: An exploratory case study

Lien, Bella Ya-Hui; Hung, Richard Y.; Mclean, Gary N. - In: Human resource development quarterly 18 (2007) 2, pp. 211-228

Persistent link: https://www.econbiz.de/10007741950

Factors affecting transfer of training in Thailand

Yamnill, Siriporn; Mclean, Gary N. - In: Human resource development quarterly 16 (2005) 3, pp. 323-344

Persistent link: https://www.econbiz.de/10007148032

Development and initial validation of an instrument measuring managerial coaching skill

Mclean, Gary N.; Yang, Baiyin; Kuo, Min-Hsun Christine; … - In: Human resource development quarterly 16 (2005) 2, pp. 157-178

Persistent link: https://www.econbiz.de/10007149449

Should child labor be eliminated? An HRD perspective

Budhwani, Nadir; Wee, Belinda; Mclean, Gary N. - In: Human resource development quarterly 15 (2004) 1, pp. 107-116

Persistent link: https://www.econbiz.de/10007155166

Organization development: Principles, process, performance

Mclean, Gary N.; Demars, Shane K. - In: Performance improvement / ispi ; International Society … 45 (2006) 8, pp. 41-43

Persistent link: https://www.econbiz.de/10007300983

The role of the arts in organizational settings

Pruetipibultham, Oranuch Jued; Mclean, Gary N. - In: Human resource development review : HRD review 9 (2010) 1, pp. 3-25

Persistent link: https://www.econbiz.de/10009880527

Successful IT start-ups' HRD practices: four cases in South Korea

Cho, Yonjoo; Mclean, Gary N. - In: Journal of European industrial training 33 (2009) 2, pp. 125-141

Persistent link: https://www.econbiz.de/10008180155