Md Karim Rabiul; Ahmad Edwin Mohamed; Ataul Karim Patwary; … - In: European journal of management and business economics : … 32 (2023) 2, pp. 223-240
Purpose Drawing on self-concept theory, this study evaluates the mediating effects of employees' psychological states on the relationship between human resources (HR) practices and employee engagement. Design/methodology/approach Through random sampling, 434 customer-contact frontline employees...