Delivery reliability has shifted from being an order winner to being an order qualifier in many industrial and service sectors. Thus, companies are forced to take into consideration all the aspects that might impact on such an indicator. This paper focuses on the European machinery and equipment...

In order to flexibly respond to market demands and changing business environments, today’s European machinery and equipment manufacturers are organized in agile, non-hierarchical business networks. As a consequence, relationships with suppliers are often highly volatile, instable and...