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~person:"Meuter, Matthew L."
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Meuter, Matthew L.
Michel, Stefan
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International journal of service industry management : IJSIM
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The service recovery paradox: true but overrated?
Michel, Stefan
;
Meuter, Matthew L.
- In:
International journal of service industry management : IJSIM
19
(
2008
)
4
,
pp. 441-457
Persistent link: https://www.econbiz.de/10008089728
Saved in:
2
The service recovery paradox: true but overrated?
Michel, Stefan
;
Meuter, Matthew L.
- In:
International journal of service industry management : IJSIM
19
(
2008
)
3-4
,
pp. 441-457
Persistent link: https://www.econbiz.de/10008100328
Saved in:
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