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Other consumers in service encounters : a script theoretical perspective
Miao, Li; Mattila, Anna S.; Mount, Dan - In: International journal of hospitality management 30 (2011) 4, pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
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When family rooms become guest lounges : work-family balance of B&B innkeepers
Li, Yuan; Miao, Li; Zhao, Xinyuan; Lehto, Xinran Y. - In: International journal of hospitality management 34 (2013), pp. 138-149
Persistent link: https://www.econbiz.de/10009766720
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The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li; Mattila, Anna S. - In: Journal of hospitality & tourism research : JHTR ; the … 37 (2013) 1, pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
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Customer engagement behaviors and hotel responses
Wei, Wei; Miao, Li; Huang, Zhuowei - In: International journal of hospitality management 33 (2013), pp. 316-330
Persistent link: https://www.econbiz.de/10009746352
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The impact of food safety events on the value of food-related firms : an event study approach
Seo, Soobin; Jang, Soocheong; Miao, Li; Almanza, Barbara; … - In: International journal of hospitality management 33 (2013), pp. 153-165
Persistent link: https://www.econbiz.de/10009746459
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Effects of calorie information disclosure on consumers' food choices at restaurants
Wei, Wei; Miao, Li - In: International journal of hospitality management 33 (2013), pp. 106-117
Persistent link: https://www.econbiz.de/10009746472
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Consumers' pro-environmental behavior and the underlying motivation : a comparison between household and hotel settings
Miao, Li; Wei, Wei - In: International journal of hospitality management 32 (2013), pp. 102-112
Persistent link: https://www.econbiz.de/10009717662
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The hedonic value of hospitality consumption : evidence from spring break experiences
Miao, Li; Lehto, Xinran Y.; Wei, Wei - In: Journal of hospitality marketing & management 23 (2014) 1/2, pp. 99-121
Persistent link: https://www.econbiz.de/10010358257
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Emotion regulation at service encounters : coping with the behavior of other customers
Miao, Li - In: Journal of hospitality marketing & management 23 (2014) 1/2, pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
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Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei; Zhao, Chen; Miao, Li; Fu, Xiaoxiao - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 544-571
Persistent link: https://www.econbiz.de/10010387391