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Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene; Milan, Gabriel Sperandio; Dorion, Eric - In: Benchmarking : an international journal ; BIJ 23 (2016) 7, pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
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Distribution channel conflict management : a Brazilian experience
Milan, Gabriel Sperandio; Dorion, Eric; Matos, José … - In: Benchmarking : an international journal ; BIJ 19 (2012) 1, pp. 32-51
Persistent link: https://www.econbiz.de/10009539922
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Distribution channel conflict management: a Brazilian experience
Milan, Gabriel Sperandio; Dorion, Eric; Matos, José … - In: Benchmarking : an international journal ; BIJ 19 (2012) 1, pp. 32-52
Persistent link: https://www.econbiz.de/10009843504