Millar, Carla C.J.M.; Choi, Chong Ju - In: The Service Industries Journal 31 (2010) 1, pp. 21-38
This paper is about the innovative future of service industries, with a focus on knowledge-intensive business services (KIBS). The authors discuss the unique characteristics of service industries, the effects of internet technology and standardization in the realm of globalization and the future...