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ARTICLES - Improvement in Organizational Performance and Self-Assessment Practices by Selected American Firms
Wiele, Ton Van der; Brown, Alan; Millen, Robert; … - In: Quality management journal : QMJ 7 (2000) 4, pp. 8-22
Persistent link: https://www.econbiz.de/10005955240
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Perceptions about the quality of web sites: a survey amongst students at Northeastern University and Erasmus University
van Iwaarden, Jos; van der Wiele, Ton; Ball, Leslie; … - In: Information & management : the internat. journal of … 41 (2004) 8, pp. 947-960
Persistent link: https://www.econbiz.de/10008356706
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Applying SERVQUAL to Web sites: an exploratory study
van Iwaarden, Jos; van der Wiele, Ton; Ball, Leslie; … - In: International journal of quality & reliability management 20 (2003) 8-9, pp. 919-935
Persistent link: https://www.econbiz.de/10006368124
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Applying SERVQUAL to Web sites: an exploratory study
van Iwaarden, Jos; van der Wiele, Ton; Ball, Leslie; … - In: International journal of quality & reliability management 20 (2003) 8, pp. 919-935
Persistent link: https://www.econbiz.de/10006368321